Front Office Manager

FULL TIME

Job Description

About us
Hilton Fiji Beach Resort & Spa is located on Denarau island, just 20 minutes for the Nadi International Airport. Known for its beautiful sandy beaches and tropical landscapes, the resort combines contemporary design with traditional Fijian hospitality, making it a popular choice for both families and couples seeking relaxation and adventure in a picturesque setting.

About the role: Front Office Manager

The Front Office Manager is responsible for ensuring high customer service standards, positively resolving issues, and motivating the team. 

What you’ll be doing:

    Promoting hotel services, gathering customer feedback, addressing complaints, assisting during peak times, maintaining communication with other departments (like Housekeeping), and preparing work schedules in line with business needs.Collaborate on improving guest service, manage room revenue, oversee departmental financial performance, and lead training initiatives for staff.Upholding health and safety standards, contributing to marketing efforts, and participating in community relations.

 

What we're looking for

    Minimum 5 years' experience in a senior front office management role within a high-end hotel, resort environmentProven track record of driving profitability and exceeding customer satisfaction targetsExcellent leadership and team management skills with the ability to inspire and motivate staffStrong financial acumen and budgeting skillsExceptional communication and interpersonal skillsDegree or diploma in Hospitality Management, Operations or a related fieldFluency in English is essential, proficiency in another language is highly desirable

 

What we offer

At Hilton, we are committed to providing our employees with a rewarding and fulfilling work experience. As the Director of Food & Beverage, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional development and career advancement. Our resort in Fiji offers a beautiful island lifestyle with ample opportunities to enjoy the outdoors and experience the local culture. We prioritise the wellbeing of our employees and provide a range of health and wellness initiatives to support you both professionally and personally.

 

 

Skills/Qualifications Required

 

Salary

Not Stated

Full-Time / Part-Time?

FULL TIME