Guest Services Agent

PART TIME

Job Description

🌍 About Us

At Crowne Plaza Hotels & Resorts, part of the global IHG® Hotels & Resorts family, we take pride in delivering True Hospitality for everyone. With locations in key cities and resort destinations around the world, we foster a people-first culture built on professionalism, inclusivity, and genuine connection.

💼 The Opportunity

We are currently seeking a friendly, confident, and service-driven Guest Services Agent to join our Front Office team. You'll be the face of the hotel—creating seamless, warm, and memorable guest experiences from check-in to check-out.

Skills/Qualifications Required

📋 Your Day-to-Day Responsibilities

  • Ensure all interactions reflect a genuine, friendly, and helpful attitude
  • Communicate guest feedback to management as needed
  • Upsell room types when appropriate to boost hotel revenue
  • Book reservations, process cancellations or updates
  • Handle guest messages, preferences, and requests accurately
  • Respond to guest complaints and service issues with empathy and professionalism
  • Recognize IHG Rewards members and VIPs with personalized service
  • Process payments, room charges, and complete daily cashier reports
  • Welcome and check in guests in a professional and timely manner

 

✅ What We’re Looking For

  • Problem-solving and multitasking abilities
  • Team player with the ability to work independently
  • Flexible availability (including weekends, holidays, and night shifts)
  • Tech-savvy with knowledge of Microsoft Office and Opera PMS
  • Fluent in English; additional languages are a plus
  • Strong communication and interpersonal skills
  • At least 2 years of experience in a front desk or guest services role in a 5-star property
  • A diploma or qualification in Hospitality and/or Tourism

 

🎁 What We Offer

  • A supportive, inclusive environment where you belong
  • Career growth and development opportunities
  • Discounted global room rates across IHG® hotels
  • Food & beverage discounts
  • Free transfers within the Nadi area
  • Competitive salary package

 

📩 Ready to Apply?

If you’re passionate about hospitality and creating unforgettable guest moments, we want to hear from you.
✨ Show us how your personality and passion are the perfect fit to elevate our guest experience.

Salary

Not Stated

Full-Time / Part-Time?

PART TIME